Act Now Energy Ltd is a company registered in England and Wales, company number 16818951. Registered office: 50 Picton Road, Wavertree, Liverpool, L15 4LH. For anything in this notice, contact us at info@actnowenergy.co.uk or on 0777 888 80 80.
What we collect
When you use the booking form on this site we collect your name, email address, phone number, the address and type of the property you want surveyed, the service you’re interested in, any notes and photos you add, and whether you ticked the box for email updates. If you call or email us, we hold the details you give us in that conversation.
If you register as a contractor through our Work with us page we collect your business name, contact details, trade, the areas you cover, your insurance and registration details and the certificates you upload. We hold these to offer you work and to check you’re insured and registered for it. They’re kept while you’re on our contractor list and for six years after the last job, to match our records and insurance requirements, and you can ask us to remove you at any time.
Why we collect it and our lawful basis
We use your details to respond to your enquiry, prepare a quote and deliver the service you book. The lawful basis under UK GDPR is that processing is necessary to take steps at your request before entering into a contract, and to perform that contract once you book. Where we keep records after a job completes, we do so under our legitimate interest in maintaining business records and to meet legal and accreditation obligations, including lodgement of Energy Performance Certificates on the national EPC register where that applies to your service.
Email updates
If you tick the box on our booking form we’ll email you occasional offers and updates on energy rules for landlords. We do this with your consent. You can withdraw it at any time with the unsubscribe link in every email or by emailing us, and we keep your details on the list until you do. If you don’t tick the box we won’t send you marketing.
The list is held for us by Mailchimp, a service of Intuit Inc. Its servers are in the United States. Mailchimp is certified under the UK Extension to the EU-US Data Privacy Framework and its data processing terms include standard contractual clauses. It holds your name, your email address, how you joined the list and the services you asked us about.
The tick box covers Landlord Services NW Ltd as well, which is under common ownership with Act Now Energy. If you tick it we pass your name, email address and the services you asked about to Landlord Services NW so it can send its own updates. Each company keeps its own list and you can leave either one without leaving the other.
Who we share it with
We don’t sell your data, and we only use it for marketing where you’ve ticked the box described under Email updates. Where a service requires it, relevant details are shared with our accreditation scheme and official registers, for example lodging an EPC. Our website is hosted by IONOS and our email by Google Workspace. Enquiries are also sent to ServiceM8, the job management system we use to run bookings. Each processes data on our behalf.
How long we keep it
Enquiries that don’t lead to a booking are deleted within 12 months. Records of completed work are kept for six years in line with standard business record keeping, then deleted.
Your rights
Under UK GDPR you can ask for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, and object to or restrict how we use it. Email info@actnowenergy.co.uk and we’ll respond within one month. If you’re unhappy with how we’ve handled your data you have the right to complain to us first. Email info@actnowenergy.co.uk with Data protection complaint in the subject line. We acknowledge within 30 days and tell you the outcome without undue delay. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
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Last updated 20 September 2026.
Straight-talking, accredited surveys for landlords and agents across Liverpool and the North West. Booked online, delivered fast.
Accredited and registered
Reg. ECMK307661
Licence TMLN 4110101
ACT NOWENERGY LTDProfessional surveying specialists providing asset intelligence for landlords and agents across Liverpool and the North West. ECMK accredited and TrustMark registered (TMLN 4110101).
Services
Act Now Energy Ltd is a company registered in England and Wales, company number 16818951. ECMK Reg. ECMK307661 | TrustMark Licence TMLN 4110101
Registered office: 50 Picton Road, Wavertree, Liverpool, L15 4LH
info@actnowenergy.co.uk | 0777 888 80 80
© 2026 Act Now Energy Ltd. Company No. 16818951.Photos: Mornington Terrace and Rodney Street, Liverpool by Rodhullandemu (CC BY-SA 4.0), Hope Street by Peter Holmes and Wavertree by Bill Boaden via geograph.org.uk (CC BY-SA 2.0), all via Wikimedia Commons, cropped