These terms apply to all surveys, assessments and related services booked with Act Now Energy Ltd, company number 16818951, registered office 50 Picton Road, Wavertree, Liverpool L15 4LH. By booking an appointment you agree to them. They work alongside our privacy policy.
Our services
We provide Energy Performance Certificates, Property Surveys, retrofit assessments, the Investor Pack and measured floor plans as an add-on across Liverpool and the North West, and we price and manage works following a survey. EPCs are produced by an ECMK accredited Domestic Energy Assessor under the current RdSAP methodology and lodged on the national register. Retrofit assessments are carried out to BS 40104:2025 and retrofit projects are managed to PAS 2035:2023. We are TrustMark registered for retrofit assessment (TMLN 4110101).
Quotes and pricing
Prices shown on this website are starting prices for typical domestic properties. The price for your booking is confirmed before the appointment and does not change unless the property differs materially from the description given at booking, in which case we will tell you before any extra cost is incurred. Block booking rates apply only to properties booked together under one instruction.
Booking and access
You are responsible for arranging safe access to the whole property at the agreed time, including every room, the loft hatch and the boiler. Where a tenant is in occupation you confirm that you have given any notice the tenancy requires. If we attend and cannot gain access, or access is refused, an abortive visit fee of 50% of the booked price applies. Where you have already paid, we keep 50% and refund the balance to you within 14 days.
Payment
Payment is due in full at the time of booking. We accept bank transfer only and we do not take card payments. Our bank details are sent to you by email as soon as you book, and your appointment is held once the payment reaches us. Please quote your booking number as the payment reference.
Letting agents, managing agents and portfolio landlords can apply for an account. Where we have agreed payment terms with you in writing, those terms apply instead of this section and we invoice you on completion, payable within 14 days of the invoice date. For block bookings and works following a survey, payment terms are set out in the written proposal.
Certificates, plans and reports are released, and EPCs lodged on the national register, once payment has cleared. Our bank details do not change. If you ever receive a message saying they have, telephone us on 0777 888 80 80 before sending any money.
Cancelling or rescheduling
You can cancel or rebook an appointment free of charge with at least 24 hours notice, whoever you are.
The rest of this section applies to consumers only. A consumer means an individual booking for purposes wholly or mainly outside their own trade or business, so it does not cover letting agents, managing agents, companies or landlords booking as a business. Where you book as a consumer at a distance, you normally have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to carry out the service within that period, you agree that once the service has been fully performed the right to cancel is lost, and if you cancel after work has started you pay for what has been done. Where you have paid in advance and cancel with at least 24 hours notice, we will refund you in full within 14 days.
Reports and their limits
An EPC is an energy rating produced under the RdSAP conventions in force at the date of the visit, not a survey of condition. The Property Survey is a visual, non-invasive check designed to catch problems early, including damp readings, a ventilation check against Approved Document F and screening against the HHSRS hazard categories. It is not a structural survey, and it reports what was visible and accessible on the day. Where something needs deeper investigation we say so in the report. Floor plans, where added, are measured for marketing, valuation and planning purposes and are not a substitute for a setting-out survey. Reports are for the client named on the booking and may not be relied on by anyone else without our written agreement.
Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability for any booking is limited to the price paid for it, and we are not liable for loss of profit, loss of a sale or letting, or other indirect losses. Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 for services to be carried out with reasonable care and skill.
Complaints
If you are unhappy with any part of our service, email info@actnowenergy.co.uk with your name, the property address and what went wrong. We will acknowledge your complaint within two working days and give a full response within ten working days. If we need longer, we will tell you why and when to expect our reply.
If your complaint relates to an EPC or another energy assessment and you are not satisfied with our response, you can escalate it to our accreditation scheme, ECMK, at support@ecmk.co.uk or on 0333 123 1418. ECMK operate an independent complaints procedure. TrustMark protections also apply to registered work.
Survey fees and credits
The Property Survey fee of £250 and the Retrofit Assessment fee of £350 are payable in full at booking by bank transfer. Each covers the site visit, the written report and, where requested, a costed proposal for works. If you accept a proposal and the works proceed with us, the survey fee is credited in full against the works. The Retrofit Assessment fee is credited in full against a retrofit project managed by us. If the works do not proceed, the fee is retained and the report and proposal remain yours to use. The Investor Pack fee is not credited. Proposals are valid for 30 days from issue and prices may need reconfirming after that.
General
These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If any part of these terms is found unenforceable, the rest still applies. These terms were last updated on 20 September 2026.
Straight-talking, accredited surveys for landlords and agents across Liverpool and the North West. Booked online, delivered fast.
Accredited and registered
Reg. ECMK307661
Licence TMLN 4110101
ACT NOWENERGY LTDProfessional surveying specialists providing asset intelligence for landlords and agents across Liverpool and the North West. ECMK accredited and TrustMark registered (TMLN 4110101).
Services
Act Now Energy Ltd is a company registered in England and Wales, company number 16818951. ECMK Reg. ECMK307661 | TrustMark Licence TMLN 4110101
Registered office: 50 Picton Road, Wavertree, Liverpool, L15 4LH
info@actnowenergy.co.uk | 0777 888 80 80
© 2026 Act Now Energy Ltd. Company No. 16818951.Photos: Mornington Terrace and Rodney Street, Liverpool by Rodhullandemu (CC BY-SA 4.0), Hope Street by Peter Holmes and Wavertree by Bill Boaden via geograph.org.uk (CC BY-SA 2.0), all via Wikimedia Commons, cropped